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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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Locked

‎08-25-2021 11:55 PM

HP Recommended
Product: OfficeJet Pro 8035e
Operating System: macOS 11.0 Big Sur

Hi. My sister just bought a OfficeJet Pro 8035e. HP offered 12 months of free Instant Ink. Before opening the box, I looked for the small print pertaining to the ink offer. I knew there were stipulations. I read them carefully. Yet, I am still baffled by what HP is saying. There are statements such as: "Choose HP+ at product setup to activate benefits. HP+ requires an HP account, connection to the internet, and exclusive use of Original HP Ink cartridges for the life of the printer." And, "The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non‐HP chip may not function or may cease to function." And, "Unless service is cancelled within the promotional period online…” So, she can take up the offer and can cancel her instant Ink account before the promotional period ends. But, if she does that, the printer is useless because she can only operate it with HP Instant Ink cartridges. So, in effect, once she subscribes to the program even if she cancels it, she is locked into their Instant Ink program unless she wants to use the printer as a big paper weight. Is this all correct? Can she even use the printer without HP Instant ink because of the chip? Can anyone help me to understand any of this? Thanks. -Gregg

3 REPLIES 3

‎08-26-2021 10:32 AM

HP Recommended

@GreggC 

 

Welcome to the HP Community.

 

Not sure I can explain this - the documents generally do a better job than can I.

Here goes...

 

There are indeed requirements with an Instant Ink subscription .

 

What is Instant Ink?

Instant Ink is a Print-by-Page subscription model that provides as much ink as needed for the selected "page" plan.

The information you need is included at the Instant Ink Website for your region.

 

HP+ is related to Instant Ink in the sense that signing up for HP+ provides for an Extended Trial period of the Instant Ink subscription.  The subscription (or Trial) to Instant Ink is NOT mandatory to sign up for HP+.

 

 

Instant Ink - Cartridges

Yes, if the user subscribes and then (at any time / for any reason cancels) an Instant Ink subscription (plan or trial), all Instant Ink cartridges - those "activated" as part of the subscription setup and any subsequent Instant Ink deliveries - will lock and cannot be used in any printer.

 

At the close of the subscription (or trial), all Instant Ink cartridges must be removed from the printer and replaced with a purchased set of HP ink cartridges.

 

For those reading

HP+ - What is it? 

 

Look on the box - See the notice "6 months with HP+"

For the extended trial, opt (choose / sign up) for HP+ service to be eligible for the extended 6 month Instant Ink offer.

 

What?

HP+ is NOT Instant Ink - the two are related in the sense that the Instant Ink Trial period is extended when you opt (choose) HP+ service.

 

There are other limitations, benefits, responsibilities when you choose HP+ service.

 

For example, at this writing, HP+:

  • HP+ includes an extended (longer) Warranty on your printer
  • Requires that you always use HP genuine ink cartridges in the printer - Again, this is not "Instant Ink" - the requirement is that you use HP branded ink
  • The printer must be connected to the Internet to allow monitoring by the HP+ Service
  • HP+ service includes Concierge Service - with extra setup help and assistance

READ the FAQ

HP+ Printing – Website / Information / FAQ

 

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

  1. Use Print Anywhere

Partial Excerpt:  Share your printer: Allow others to send remote print jobs to your Print Anywhere printer. Enable Private Pickup (HP+ printers only) to hold the print job until the person who sent it is near the printer.

 

=========================================================================

What to do?

Options

  • Wait here for one of our Community agents to find your request and respond.  Not always fast - usually works.

OR

  • IF you wish to activate HP+ >> Contact HP+ Concierge Support and ask for help to register your printer with HP+

and

After the printer is registered with HP+,

If you wish to do so > Subscribe to the Instant Ink (Trial) plan of your choice.

  • Contact Instant Ink Support and ask for help.

 

Contact Information - "Get Help"

 

If you sign up for HP+

AND / OR

If you need help with HP+

Contact HP+ Concierge Help

OR 

Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

 

Note that Concierge assistance is only available for registered HP+ printers.

 

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

 

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

 

Next...

If you sign up for HP+ service

and

If the extended Instant Ink Trial offer is not yet available,

Contact Instant Ink Support and ask for help

OR

Wait here for an agent to find / respond to your question(s).

 

 

Things that are Instant Ink

 

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

 

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Click on FAQ

For example,

 

  • Read Check to see if your HP printer works with Instant Ink
  • Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

  1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
  2. Contact>> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
  3. The Terms of Service contract provides contact information, usually in the very first section.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

 

 

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

=========================================================================

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8035e All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No

‎10-04-2021 01:27 PM

HP Recommended

Hi. I apologize for not replying sooner. My wife and I contracted Covid...we're ok, only because we were vaccinated beforehand. Otherwise, it would have been bad.

Thank you for your advice. It was helpful.

Gregg

Was this reply helpful? Yes No

‎10-04-2021 01:37 PM

HP Recommended

@GreggC 

 

Oh!

I am glad you are both recovered.

COVID can be very Nasty.

Yes, Vax-Happy.  😎

 

I am glad, too, that the solution helped.

 

Hang in there.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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