HP OfficeJet Pro 8130e not printing in color

[suebo32]

My new installed printer only prints in black ink and will not print in color.  Can you please help me? 

[Kuroi_Kenshi]

Hi @suebo32,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridge Levels

Ensure that the color ink cartridges are not empty or running low.

1. On the printer control panel Home screen, swipe right, and then touch Supplies.
2. Touch Ink Cartridges.
   • The control panel displays the estimated ink levels. If any color cartridge is empty or low, replace it with a new genuine HP cartridge.

Check the Paper Type

• For everyday text documents, plain paper with ColorLok technology works well.
• For high contrast graphics or photos, use HP Advanced Photo Paper for best results.
• Ensure the paper is loaded correctly, with the print side facing down in the input tray.

Check Print Settings

1. Open the document or photo you want to print.
2. Press Ctrl+P or click Print to open the print window.
3. Open the printer properties or settings (depending on the software, it may be labeled as Printer Properties, Properties, More settings, Printer, or Options).
4. Select the appropriate media type and increase the print quality if needed.
5. Ensure that the Color setting is selected (not Grayscale).

Update Printer Drivers

1. Go to the HP Support page and search for the latest drivers for your HP OfficeJet Pro 8130e.
2. Download and install any available updates.

Print Quality Diagnostic Report

1. Load plain white paper into the input tray.
2. On the printer control panel Home screen, touch Menu.
3. Scroll to Utilities, and then touch Tools.
4. Touch Reports, and then Status Reports.
5. Touch Print Quality Diagnostic Report, and then Print.

Clean the Printhead

1. On the printer control panel Home screen, touch Menu.
2. Scroll to Utilities, and then touch Tools.
3. Touch Troubleshooting.
4. Touch Printhead Alignment, then Start, and Continue.
   • An aligning printhead message will display and an alignment page will print.

Replace the Ink Cartridges

If cleaning the printhead does not resolve the issue, consider replacing the ink cartridges with new genuine HP cartridges.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @suebo32,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridge Levels

Ensure that the color ink cartridges are not empty or running low.

1. On the printer control panel Home screen, swipe right, and then touch Supplies.
2. Touch Ink Cartridges.
   • The control panel displays the estimated ink levels. If any color cartridge is empty or low, replace it with a new genuine HP cartridge.

Check the Paper Type

• For everyday text documents, plain paper with ColorLok technology works well.
• For high contrast graphics or photos, use HP Advanced Photo Paper for best results.
• Ensure the paper is loaded correctly, with the print side facing down in the input tray.

Check Print Settings

1. Open the document or photo you want to print.
2. Press Ctrl+P or click Print to open the print window.
3. Open the printer properties or settings (depending on the software, it may be labeled as Printer Properties, Properties, More settings, Printer, or Options).
4. Select the appropriate media type and increase the print quality if needed.
5. Ensure that the Color setting is selected (not Grayscale).

Update Printer Drivers

1. Go to the HP Support page and search for the latest drivers for your HP OfficeJet Pro 8130e.
2. Download and install any available updates.

Print Quality Diagnostic Report

1. Load plain white paper into the input tray.
2. On the printer control panel Home screen, touch Menu.
3. Scroll to Utilities, and then touch Tools.
4. Touch Reports, and then Status Reports.
5. Touch Print Quality Diagnostic Report, and then Print.

Clean the Printhead

1. On the printer control panel Home screen, touch Menu.
2. Scroll to Utilities, and then touch Tools.
3. Touch Troubleshooting.
4. Touch Printhead Alignment, then Start, and Continue.
   • An aligning printhead message will display and an alignment page will print.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @suebo32,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Issues with Ink Cartridges

• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. More information can be found on the HP Anti Counterfeiting and Fraud Program.

Check ink levels:

• Replace any low or empty cartridges. Your printer features a 'backup mode' and may allow a limited number of prints when cartridges are very low or empty, but color prints might not be supported.
• If handling cartridges roughly during transport or installation, wait a few hours for the automatic servicing routine to complete before trying to print again.

Replace defective cartridges if under warranty:

• If you suspect a cartridge is defective, check warranty details on the About Original HP Cartridges page.

Verify Print Settings

• On your computer, open the document/photo you want to print.
• Press Ctrl + P or click Print to open the print window, and access the printer properties or settings (this might be labeled as Printer Properties, Properties, More settings, Printer, or Options, depending on the software).
• Check the settings for paper type, size, and print quality, ensuring that you select color printing options as required.

Ensure Appropriate Paper Usage

• Load the paper print side down in the input tray. Ensure you do not use wrinkled or curled paper and use only clean, wrinkle-free paper.
• For photo or high-contrast graphics, use HP Advanced Photo Paper for best results. Plain paper with ColorLok technology works well for everyday text documents.

Clean and Align Printhead

• On the printer control panel Home screen, touch Menu, scroll to Utilities, touch Tools, then Reports, and finally Status Reports. Touch Print Quality Diagnostic Report and print the report.
• Evaluate results from the Printer Quality Diagnostic Report to check for streaks or missing color blocks.

Clean the printhead:

• Use the automated tool from the printer control panel to clean the printhead.

Align the printhead:

• Use the automated tool to align the printhead, following on-screen instructions.

Test Printing from HP Smart App

• Open HP Smart App, go to Print Documents or Print Photos, choose the appropriate settings, and test printing from the app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,