HP OfficeJet Pro 8130e series does not print in color

[Dar1143]

My newly installed  HP OfficeJet Pro 8130e series prints only in black it should be printing in color as well. Help me fix this issue.

[A_Gayathri]

Hi @Dar1143,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8135e is printing only in black and not in color, here are some steps you can follow to troubleshoot and resolve the issue:

Check Ink Cartridges:

• Make sure the color ink cartridges are properly installed and have ink in them. Remove and reinsert the cartridges to ensure they are seated correctly.
• Verify that the cartridges are not expired or dried out.

Check Printer Settings:

• Open the Control Panel on your Windows 11 computer.
• Go to Devices and Printers, find your HP OfficeJet Pro 8135e, right-click on it, and select Printing Preferences.
• In the Printing Preferences window, go to the Paper/Quality or Color tab and ensure that the Color option is selected instead of Black & White or Grayscale.

Run Printer Troubleshooter:

• Open Settings on your Windows 11 computer.
• Go to System > Troubleshoot > Other troubleshooters.
• Find and run the Printer troubleshooter to detect and fix any issues automatically.

Update Printer Drivers:

• Go to the HP website and download the latest drivers for your HP OfficeJet Pro 8135e that are compatible with Windows 11.
• Install the updated drivers and restart your computer.

Print a Test Page:

• From the Control Panel, go to Devices and Printers, right-click on your HP OfficeJet Pro 8135e, and select Printer Properties.
• Click on Print Test Page to see if the printer can produce a color print.

Check for Software Issues:

• Make sure your HP Smart app or any other printer software is up-to-date. Sometimes, outdated software can cause printing issues.

Check Printer Firmware: Update the firmware on an HP printer

• Visit the HP support website and check if there is a firmware update available for your HP OfficeJet Pro 8135e. Updating the firmware can resolve compatibility and functionality issues.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source for about 60 seconds.
• Plug it back in, turn it on, and try printing again.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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