HP OfficeJet Pro 8600 Plus Cartridge Problem Status

[Anthony_Davis]

Has anyone had an error message indicating 'Cartridge Problem,' even when a new HP ink cartridge has been installed? If so, how did you clear the error message?

[Nal_NR]

Hi @Anthony_Davis,

Welcome to the HP Support Community. 

I'd like to help!

 I understand that you are getting cartridge problems while using the new cartridge with the OfficeJet 8600 series printer. I found a wonderful document that will help you address this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you replace the cartridges recently?

Did the error appear all of a sudden while using the existing cartridge which worked fine earlier on the same printer?

Have you tried to clean the cartridge contacts?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

You may refer to this document here and follow all the steps suggested in the support document. see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Anthony_Davis,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!