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HP Recommended
Likely the drive configuration does not recognize that the device has a duplexer. On your PC go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Click on the device settings tab and scroll down to installable options and confirm that it shows that the duplex unit is installed. If it shows as not installed, click on it to open a drop down menu and pick installed.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Likely the drive configuration does not recognize that the device has a duplexer. On your PC go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Click on the device settings tab and scroll down to installable options and confirm that it shows that the duplex unit is installed. If it shows as not installed, click on it to open a drop down menu and pick installed.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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