HP OfficeJet Pro 8610 Cartridge Problem

[TammyWCH]

Have an error on mother's printer - one or more cartridges appear to be damaged.  Remove them and replace with new cartridges.  It is indicating the yellow cartridge and have replaced with genuine HP cartridge.  Get the same error.  Have reseated print head, checked for updates, unplugged printer, cleaned cartridge.  No luck - same error with old and new cartridge.

[sandytechy20]

@TammyWCH

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[jdgrover]

I am having the exact same problem, says its the yellow cartridge. Ive put all new cartridges in and still didnt fix the problem. Please help

[jdgrover]

I need a 1on1 interaction with a real human being. Am extremely frustrated with HP that i cant talk on the phone with anyone in a customer service department. Its a real pain in the a** to tryn type out a problem and then on top of that having to wait for days and days that turn into weeks b4 we get any response from HP. i need help asap.. thank you.

[jdgrover]

I have also done everything that the original person stated, including powering down printer and unplugging for afew hours, checking for updates, afew months ago had to put in a new printhead because old one was giving problems, this one seemed to be working okay but having problems again. took printhead out and reinstalled, put 4 full ink cartridges in. No success

[nes12]

office jet pro 8600 . will never buy any hp product

[Betty0610]

@jdgrover @nes12

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[jdgrover]

I havent recieved any instructions via private message.