HP OfficeJet Pro 8710 not recognizing ink cartridges/ firmware issue??

[Lou01705]

My HP 8710 stopped working as it thinks I have either non-HP cartridges or used ones.  Ink levels were all good, some low but still enough to print.  I tried the usual, unplug, clear and restart.  Also made sure firmware was up to date.  Removed print head and checked/cleaned.  Also replaced the Y cartridge as it was the lowest.  Still the same.  Will not print as it has errors regarding cartridges. I have attached screenshots of the error messages.  Any help appreciated.  Thanks

   

[Nal_NR]

Hi @Lou01705,
 

Welcome to the HP Support Community.

I understand that you are facing issues with ink cartridges and I see the error stating to use new ink cartridges for a startup.  I'd like to help!

Did you make any changes to your printer?

Are you using HP genuine HP ink cartridges on the printer?

Does the issue persist when you put the old ink cartridge back into your printer?

The message 'Use SETUP Cartridges' displays on the printer control panel or computer, and the printer does not print.

The SETUP ink cartridges that came with the printer must be used to set up the printer for the first time. SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot reuse SETUP ink cartridges to set up a new printer or a replacement printhead.

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Please try a few steps recommended below.

Resetting the printer can resolve an ink cartridge error.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try to print. 

Refer to this article to know more information about using setup cartridges. Click Here

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.

[Lou01705]

Hi Elohi_NR,

I tried resetting the printer again as you suggested.  Just like before, no difference.  Also, I went into Printer Maintenance and restored the factory default settings, also no change.  Prior to this issue, the printer worked fine and I had made no changes.  I spoke with a tech at an HP repair facility and they suggested a new printer, as repairing home printers is not cost effective.  I'm not happy, but I agree.  I had thought about installing all new HP cartridges, basically starting fresh, and see if that works.  However, that would cost me close to $150 with no guarantees.  A new all-in-one printer is less than $300.  Seems like a no-brainer.  Just disappointed that what seems like a software issue is forcing me to buy a new printer.  I'm sure this is not just an HP issue, other manufacturers probably have similar issues.  Again, just disappointed that HP offers no solution other than to go buy another unit.  Thank you for your suggestions.

[Nal_NR]

Hi @Lou01705,

Thanks for your reply. I'm sorry to know that. However, if the printer was under warranty, HP would replace it for you. In this case, I'm afraid I cannot offer you any other solution.   Keep me posted for further assistance with HP products.

Have a great day!