HP OfficeJet Pro 8710 settings go to 200% printing

[Gibby571]

Any idea on how to problem solve the printer settings when the settings go to 200% printing regardless of how many times I set it to print at 100%?

[Dragon-Fur · Accepted solution]

@Gibby571 

Welcome to the HP User Community.

---

@Gibby571 wrote:

Any idea on how to problem solve the printer settings when the settings go to 200% printing regardless of how many times I set it to print at 100%?

---

Settings for ?

• Printing Photos / Images using the HP Smart application?
• Printing using the Full Feature Software?
• Printing using a different program / software / application?  For example, Adobe Reader DC where size is left at other than 100%
• Copy - a printer function where Resize is stuck / selected at percentage?

Have you tried anything to solve the problem?

For example,

• Uninstall / Restart / Install full driver printer software?
• Check / Adjust settings in Adobe Reader DC
• Check / Reset Copy defaults (if using Copy)
• Reset the printer?

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Gibby571]

This issue happened when I attempted to print from my Surface Pro in any software, Adobe, MS Word, webpages, etc. It also occurred when attempting to copy a document from the HP 8710 (All-in-one) printer on the document feeder. I also attempted to print from my iPhone via e-print & same results - 200% printing.

Weird though--> it did not print/copy in 200% when I placed a copy on the flatbed scanner glass. I checked the preferences on the printer screen on the device and each time I choose NONE for resizing, it reverted back to 200%.

I did a uninstall & reinstall of the HP driver & HP Smart software. After the install the issue did seem to resolve itself.

Windows 10 ver 21H2

HP current printer drivers according to updates