• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-21-2022 03:14 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

I just opened an HP 2-pack of 952XL ink cartridges to replace the empty black cartridge (which is exactly like the new one!).  Now I get a message about it being "an older generation that does not work".  I bought these cartridges at the same location I bought my printer, but I no longer have the receipt to return them, and they probably would not let me return an opened package anyway.  The cartridges cost way to much to not be able to use them.  I am also worried that any new cartridges I buy might be recognized as "an older generation" as well.

I have tried the suggestions found in other searches, but cannot get it to recognize the cartridge. 

HP OfficeJet Pro 8715

 

Category:
1 REPLY 1

‎09-21-2022 08:25 PM

HP Recommended

HP changed the design of the cartridges used in your printer and updated the firmware to reject the old generation cartridges.  See the document here for information.

 

HP should replace any genuine HP cartridges that are giving the Old Generation Cartridge error, I suggest you contact HP Support as described in the document above.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.