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‎08-25-2022 12:02 PM

HP Recommended
Operating System: Other

HP OfficeJet Pro 8720 will no longer accept new HP 952 XL cartridges I get an Older Generation Error

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1 REPLY 1

‎09-21-2022 09:42 PM

HP Recommended

Are the cartridges genuine HP or third-party?  HP made some changes to the cartridges for your printer and later implemented firmware that would reject the old cartridges, see the document here for information.  If your cartridges are genuine HP I would suggest you contact HP for a replacement as described in the document above.


Bob Headrick,  HP Expert

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