HP OfficeJet Pro 9122e Setup Cartridges

[Highlander93]

OfficeJet Pro 9122e – missing SETUP cartridges / unable to initialise

I have an HP OfficeJet Pro 9122e which was purchased as opened but never used. The original SETUP cartridges were not supplied with the printer.

I have now discovered that the printer cannot be initialised using standard HP 937 cartridges because it requires the original SETUP cartridges.

I contacted HP UK telephone support, but was told that HP would not provide the SETUP cartridges and that there was nothing HP could do.

However, I have found an HP Support response from January 2026 concerning another OfficeJet Pro 9122e with exactly the same issue. In that response, an HP Support Agent confirmed that the 9122e requires the original SETUP cartridges and stated that, in some instances, HP Support may be able to intervene to bypass the SETUP-cartridge requirement.

Could an HP Support representative please clarify:

1. Can HP provide replacement 937 SETUP cartridges in this situation?
2. If not, can HP provide an official procedure or intervention to bypass the SETUP-cartridge requirement?
3. If neither is possible, can you please confirm this in writing and explain why, given that HP's own support information says to contact HP Support for options when the SETUP cartridges are missing?

I am happy to provide the printer serial number, product number and proof of purchase if required.

I am not looking for normal replacement 937 cartridges. I specifically need a solution to initialise a previously unused 9122e without the original SETUP cartridges.

Thank you

[Pallipurath]

Hi @Highlander93 

Thank you for responding.

I understand that your HP OfficeJet Pro 9122e was purchased without the original SETUP cartridges and that you are unable to complete the printer initialization using standard HP 937 cartridges.

To better understand the situation and explore the available options, could you please confirm whether you have already purchased and installed a new, genuine HP 937 standard cartridge set (Black, Cyan, Magenta, and Yellow)? If yes, please let us know whether the printer displays a specific error message or prompt indicating that SETUP cartridges are required.

Have a good day.

[Highlander93]

Hi Pallipurath

Thank you for picking this up. 

Yes I purchased a full set of genuine HP 937 standard cartridges from the HP Amazon store.

I tried using these in the printer and it then prompts to use the Setup ink that came with the printer (however there isn't any) and just stays on this screen.

Please help with a way to fix this, I would really appreciate it as having purchased a printer and ink (which is a lot of money) and it not being able to work is becoming frustrating.

Thank you very much for your time.

Kind regards

[Pallipurath]

Hi @Highlander93 

Thank you for responding.

I understand that you are trying to bypass the Setup Cartridge Required error displayed on the printer. However, I would request you to please follow the steps below and let me know the outcome. This will help us determine whether the issue can be resolved through troubleshooting or if further assistance is required.

For non HP+ printers

• Control panel displays Use SETUP Cartridges message.
• On the control panel, press * # * * buttons.

 Note:

You must press the buttons within 4 seconds.

• Open the printer access door.
• Close the printer access door.
• The cartridges should get accepted.
• If the issue persists, repeat steps 1-3.

For HP+ printers

• Control panel displays Use SETUP message.
• In the highlighted area, click 4 times.

 Note:

You must click 4 times within 4 seconds.

• Open the printer access door.
• Remove the trade cartridges.
• Close the printer access door.
• Wait until the printer control panel displays Cartridges Missing error.
• Open the printer access door.
• Reinsert the trade cartridges.
• Close the printer access door.
• The cartridges should get accepted.
• If the issue persists, repeat steps 1-8.

Hope this helps, Please revert if the issue persists.

Have a good day