• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Received a message to replace my deleted Black Ink cartridge on my OfficeJet9730e, otherwise it would not print. I replaced that with a new - genuine HP, Ink Cartridge. Later I got a message that my Cyan cartridge had been depleted (I had not printed anything). Printer wouldn't print (even in "black and white only" mode). I replaced the Cyan cartridge and the printer sat. This morning its telling me Magenta and Yellow need to be replaced. It won't print.  I can count on 1 hand the number of color pages I printed. 98% of my printing is black and white. When I replaced the original black cartridge, the other colors were low, but not out and I haven't printed anything. 

I had an HP8600 OfficeJet for 10 years (using it heavily) and I bought this new 9730e for the larger scan bed and its been nothing but a pain. The "FORCED" connection to HP to use full functionality I already paid for, is ridiculous. Now this.  I will go buy a new print head for my 8600 and sell this. I will never buy HP anything as the company policies regarding forced connectivity really isn't for improved service, its for more control by HP. 

1 REPLY 1
HP Recommended

Hi @Quizzer22,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with the HP OfficeJet Pro 9730e - Print cartridge and HP policy

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as phone number, email ID, etc. Please share the product details serial No in private 

 I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.