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‎01-06-2023 02:34 PM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer

My HP office jet from Europe does not accept the USA equivalent Printer cartridges.  I read that i need to change the region of my printer in order for it to accept the USA cartridges.

 

I cannot get through to the HP support and would like to know how i do this

 

thanks

Category:
1 REPLY 1

‎01-09-2023 01:01 PM

HP Recommended

@Nikoli77

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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