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‎10-16-2022 06:24 AM - last edited on ‎10-16-2022 12:45 PM by Retired

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 11

Tried everything, printer doctor says everything is ok and color and ink levels are good. Heads cleaned several times. No error message. However, the printer will not print red color.

Category:
1 person had the same question
2 REPLIES 2

‎10-27-2022 12:43 PM

HP Recommended

Hi @JacDen,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing incomplete printing issues with your HP OfficeJet 3831 All-In-One Printer wherein it does not print in red color. 

 

Please follow the steps listed below to uninstall and reinstall the drivers.


Step 1: Please follow the steps to uninstall the drivers from this link

 

Step 2: Download and install the drivers from this link

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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‎11-14-2022 06:08 AM

HP Recommended

That didn't help, I had to replace the color cartridge with a new one, and now oké.
The defective one was seldom used and not empty, but never printed the red color .
Can I claim a replacement?

regards

1 person found this reply helpful
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