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HP Officejet 4500 Wireless All-in-One Printer - G510n

The HP901 black ink cartridge needs to be replaced. The store says the HP901 cartridge is out of stock and is probably not made any longer. I purchased a HP60 Black ink cartridge because the box says 'Replaces HP901".

 

When I inserted the HP60 cartridge, the HP Officejet 4500 G510n-z printer returned an "incompatible cartidge" error message. 

 

What is the fix?  

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