HP Officejet 5212 Printer cartridge

[kbaris9088]

I recently bought a replacement ink cartridge package (63 2-pack with black and tri-color). When I went to install it the tri-color was recognized but the black showed me "The indicated cartridges are not communicating correctly with the printer. If this problem persists, replaces the cartridges " I tried the steps the virtual assistant provided me with including unplugging the printer, updating firmware, cleaning the conduits, etc but still nothing. I replaced with the old empty black ink cartridge and it was recognized fine. Not sure how to proceed from here.

Thanks, 

Ken

[sandytechy20]

@kbaris9088

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.