HP Officejet 5470 Error Message

[TexasViolet]

Hp Officejet 5470.  In cartridge problem (screen says).  Just replaced both 62 cartridges with new ink cartridges.  The error message;  Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK.  I have uninstalled and reinstalled the “black” (indicated) ink cartridge numerous times.  I even put another black (new) ink cartridge in the slot thinking it might be the coding.  Printer keeps saying this message.  I have turned it off/back on.  Unplugged it etc.  Same message.  Won’t accept the black ink.  It was printing fine prior to installing new ink cartridges, but now even when I put the old black ink cartridge back in to see if it will print and accept it, same error message.  Help!  Have to work!!!!

[praveenbv]

Hi @ TexasViolet,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

[praveenbv]

Hi@TexasViolet,

To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer.

1 Power connection to the printer 2 Connection to a power outlet

2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet.

3. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On button to turn on the printer.

NOTE: If the printer is not receiving electrical power, connect it to another power outlet.

4. With the printer turned on, disconnect the power cord from the side of the printer under the cartridge access door.

5. Unplug the power cord from the wall outlet.

6. Wait at least 15 seconds.

7. Plug the power cord back into the wall outlet.

8. Reconnect the power cord to the side of the printer under the cartridge access door.

9. If the printer does not turn on by itself, press the On button to turn on the printer. 10. Try using the printer again.