HP Officejet 5740 won't print colour

[cb123456789]

Using Mac OS Sequoia 15.0.01 - recently changed colour print cartridge & printer no longer prints in colour - black print quality is fine. I've done the following checks: 1) aligned print heads - multiple times 2) Cleaned printheads to level 3 cleaning  at least 5 times - still no colour. 3) even used clean smear utility - no change 4) deleted printer & re-added printer checked print driver &  firmware up to date.  In desperate need of help before sending the printer to neverland. 

[Raj2111]

Hi @cb123456789 

Welcome to the HP support community.

It sounds like you've already done quite a bit of troubleshooting with your HP OfficeJet 5740. Here are some additional steps you can try to resolve the color printing issue:

1. Check Color Cartridge Installation

• Make sure the color cartridge is installed correctly and securely.
• Remove the cartridge and inspect it for any protective tape or packaging that might not have been removed.

2. Inspect the Color Cartridge

• Check if the color cartridge is damaged or dried out. Sometimes, new cartridges can be defective.
• If you have another color cartridge (even if it's a different brand), try installing it to see if it resolves the issue.

3. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 5-10 minutes, then plug it back in and turn it on. This can sometimes reset internal settings.

4. Print a Test Page

• Print a test page directly from the printer's control panel. This can help determine if the issue is with the computer's settings or the printer itself.

5. Check Print Settings

• When printing from your Mac, ensure that the print settings are configured for color printing:
  • In the print dialog, check the Color Options and make sure it's set to "Color" instead of "Grayscale."

6. Try Different Applications

• Attempt printing from different applications (e.g., Preview, Word, etc.) to see if the issue persists across all software.

7. Reinstall Printer Drivers

• Although you mentioned checking drivers, it may help to completely uninstall and then reinstall the printer drivers:
  • Go to System Preferences > Printers & Scanners, remove the printer, and then reinstall using the latest drivers from the HP website. Click here

8. Check for macOS Updates

• Make sure your macOS is up to date. Sometimes compatibility issues can arise from outdated operating systems

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support