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‎10-03-2022 07:26 AM

HP Recommended
Operating System: Microsoft Windows 11

Message:  "Remove and check cartridge on right."  

I have clean the cartridge with distilled (damp) water, removed and re-inserted the cartridge several times, disconnected and re-connected the power several times, accessed the "Mgr command" by pressing concurrently the "*" and "#" , entered "123", click right arrow to ""Special Reports", clicked "OK", then right arrow to "printer cartridges" and click "OK".  The priinter prints a message from the cartridge on the left (no black ink).   Finally, I still get the message: "Remove and check the cartridge on the right".   

 

Please help!!!

Category:
1 REPLY 1

‎10-24-2022 08:18 AM

HP Recommended

@Robks

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Try the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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