HP Officejet 7440 - I ran out of black ink. New HP cartridge is giving me error mess. Tried 2. No

[BigMac73]

I have a Officejet 7440.  I received a message the black cartridge was empty.  I switched it with a new HP 52 black cartridge.  It now has an error message that the cartridge is missing or damaged.  Tried a second black cartridge.  Same results.  Tried virtual assistant.  Followed steps.  No Joy.  What now?  New printer?

[Nal_NR]

Hi @BigMac73,

Welcome to the HP Support Community. 

I'd like to help!

Please follow the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @BigMac73,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @BigMac73

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.