HP Officejet 8024 not printing colour properly

[MAQ4]

Hi,

I have a HP OfficeJet Pro 8024, suddenly, when i colour print, theres lots of lines with other colour. I have clean the printhead, cleaned the cartridges, I even changed the new cartridges, and the problem persist. 

I hope someone can help me, as I need to print some colour A4 Stickers a project.

Regards

MAQ

[A_Gayathri]

Hi @MAQ4,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8024 is experiencing an issue with print quality, specifically with color alignment or nozzle clogging. Since you've already replaced the cartridges and cleaned the printhead, here are some additional troubleshooting steps to help resolve the problem:

1. Perform Advanced Printhead Cleaning

• Access the printer's maintenance menu on the touchscreen or control panel.
• Select Tools > Printer Maintenance > Clean Printhead.
• If you’ve done this before, try the Advanced Cleaning option. This uses more ink but can clear stubborn clogs.
• After cleaning, print a Print Quality Report to check if there’s improvement.

2. Align the Printhead

• On the control panel, go to Settings > Printer Maintenance > Align Printhead.
• Follow the on-screen instructions to complete the alignment.
• Test the print again to see if the alignment issue is resolved.

3. Check the Print Settings

Ensure the settings match your project requirements:

• In your print dialog (from your computer), select Properties or Preferences.
• Confirm:
  • Paper Type matches your sticker paper.
  • Quality Settings are set to Best or Photo Printing.
• Disable any grayscale or black ink only options.

4. Inspect the Printhead Nozzles for Damage

• Sometimes physical damage can occur.
• Remove the printhead (if removable) and inspect it under good lighting for visible damage or dried ink.
• If you notice damage, the printhead might need replacement.

5. Update Printer Firmware Update the firmware on an HP printer

• Outdated firmware can cause color printing problems.
• Download the latest firmware for your printer from the HP Support website.
• Install it and check if the problem persists.

6. Test With a Different Document

• Print a different color document to rule out issues with the original file.
• If possible, try using another computer or device to print.

Refer to this document: HP OfficeJet Pro 8024 All-in-One Printer User manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MAQ4]

Hi,

thank you very much for your reply, but it hasnt helped. When i print in green in full page, theres lots of lines in beige. I think i might have to replace the printhead. I have an HP pro 8024 which model of printhead do i have to buy?

[A_Gayathri]

Hi @MAQ4 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!