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‎06-13-2026 02:24 PM

HP Recommended

I have HP Officejet Pro 8600.

I had purchased non-HP print cartridges.

When I purchased the correct cartridges, I receive an error message that states "Error with the printer or ink system.  I followed the instructions to check the printer heads.  And unplugging and re-plugging the power cord.  I keep receiving the same error message.

Category:
1 REPLY 1

‎06-13-2026 03:24 PM

HP Recommended


Possibly the PC either has or simply gets old information from the printer when you check the ink levels.


  1. Unplug printer from the wall outlet.
  2. If the power cord has a transformer (wall wart) unplug from the printer also.
  3. Press the power button 2-3 times to discharge residual electricity.
  4. Wait 60 second then plug back in and turn on.
  5. Reboot your PC.



Another possibility is the electrical contacts on the cartridge (or the printhead) have ink debris, or tape / glue residue.

 

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