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‎11-04-2020 05:22 PM - last edited on ‎11-11-2020 11:51 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So my printer has been damaged by HP cartridges which have been recalled by HP and no support is offered.

Category:
1 REPLY 1

‎11-19-2020 07:48 AM

HP Recommended

@ih8, Welcome to the HP Support Community!

 

What is the error you get?

Which of the ink cartridges is defective?

 

You may reach out to the HP Technical Support team in your region regarding the service options for your printer if you used the new lot of Cyan or Yellow ink cartridges. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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