HP Officejet Pro 8600 Black Ink Cartridge problem after new cartridge replaced 2 new

[elauby]

HPOfficejet Pro 8600   PRINTER PROBLEM bLACK ink cartridge. Screen said there is a proplem with the printer or ink system. This was after new black cartridge replaced. Screen said turn off printer and on and then if not fix unplug and turn on several times. I then replaced the 2nd new black ink cartridge with same problem. and screen said if not fixed call HP support.

[Anand_Andy]

Hi @elauby,

Welcome to the HP Support Community

I understand you are getting an error "there is a problem with the printer or ink system" on your HP Officejet Pro 8600 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using Genuine HP ink cartridges?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please go ahead and follow the steps mentioned in this Document.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!