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‎07-17-2024 08:41 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

good morning, I rec an error that my Printhead was missing or installed incorrectly I purchased a new printhead and receiving the same error message.

 

Category:
1 REPLY 1

‎07-19-2024 08:06 AM

HP Recommended

Hi @Dot-1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Good morning! If you’re receiving an error that your printhead is missing or installed incorrectly despite installing a new printhead, you can try the following troubleshooting steps to resolve the issue:

1. Check Printhead Installation

  • Ensure the printer is powered off before proceeding.
  • Open the door or cover that provides access to the printhead.
  • Carefully remove the printhead from its slot.
  • Inspect the printhead and the printhead slot for any visible obstructions or damage.
  • Reinstall the printhead, making sure it clicks into place securely.
  • Close the door or cover properly and turn the printer back on.

2. Clean Printhead Contacts

  • Ensure the printer is powered off.
  • Take out the printhead carefully.
  • Use a soft, lint-free cloth slightly dampened with distilled water or isopropyl alcohol to gently clean the contacts on both the printhead and the printer.
  • After cleaning, reinstall the printhead and close the printhead access door.

3. Check for Firmware Updates

  • Go to the HP Support website.
  • Enter your printer model (HP OfficeJet Pro 8600) and search for firmware updates.
  • If a firmware update is available, follow the instructions to download and install it.

4. Perform a Printer Reset

  • Power off the printer and unplug it from the power source.
  • Leave the printer unplugged for at least 60 seconds to reset the printer.
  • Plug the printer back in and turn it on. Check if the error message persists.

5. Check for Printer Errors

  • Look for any error codes or messages on the printer’s display.
  • Refer to the printer’s manual for specific error codes and troubleshooting steps related to printhead issues.

6. Replace Ink Cartridges

  • Ensure the ink cartridges are properly installed and not empty or defective.
  • If you suspect an issue with the ink cartridges, try replacing them with new ones.

I hope this helps.

 

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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