HP Officejet Pro 8600 won’t recognize new ink cartridges

[Patty444]

Printer will not recognize new ink cartridges. Says there is no ink and tells me to unplug the printer after turning off and then plug it back and turn back on. It does’nt do anything. Still get same message. Can someone help me with a solution!

[Nal_NR]

Hi @Patty444.

Welcome to the HP Support Community.

I understand that you are facing issues with new ink cartridges. I'd like to help!

Are you using HP genuine ink cartridges? Are you facing issues with both color and black?

Check if Protective strips are removed.

Meanwhile please follow the steps below.

Please print a Printer Status Report as follows: touch the front panel, touch the right arrow, Setup, touch Down, Reports, Printer Status Report. Please report the results on lines 6, 42, and 43.

Reset the printer memory:

1. Remove your new cartridge and replace it with the old one. Leave your printer and go and do something else for 10 minutes.
2. Replace the old cartridge with the new one again. These two steps alone often resolve the issue, so see if your printer now recognizes your new cartridges. However, if you’re still having trouble…
3. Remove the new cartridge. Make sure you place it in a clean and safe place where the cartridge or the surface won’t be damaged.
4. Turn the printer off using its power button
5. Unplug your printer from the wall. It’s important to do both steps 4 and 5 separately, as some printers can remain in sleep mode if you’ve only switched off the power button on the printer control panel. Leave your printer like this for about 10 minutes or so.
6. Plug your printer back in at the wall (but don’t press the power button just yet)
7. Insert your new cartridge
8. Press the power button on your printer

Hopefully, you should be able to now print with your new compatible ink or toner cartridge! Let me know if this works. 

Keep me posted. 

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[Nal_NR]

Hi @Patty444,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

Thanks!