HP Officejet Pro 8600

[jps5908]

On display : cartridge problem , one or more cartridges appear to be damaged .

Who can help me with this please? I can't go to the service menu and can't reset the printer or the settings.

Even with original HP cartridges the printer gives this messaige .

Thanks in advance .

[sandytechy20]

@jps5908

Welcome to the HP support community.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• 
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[jps5908]

Thank you for your quick response, I've tried this several times with no success.
i am trying to reset the ink level , but can't get into the service menu in any way .
Do you have a working method for this?

Thanks in advance .

[sandytechy20]

@jps5908

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TJ586]

 I am also having this issue. Can I have the semi reset instructions as well?

[jps5908]

sorry but the problem remains the same .

 I hope you can help me to solve this .

Thanks a lot for your help .

[TJ586]

Ok so I did a factory reset on the printer then took the print head out, cleaned it off really good including all the areas that touched the chip on the cartridge. Then got in the web services through the HP Smart app and turned off the genuine cartridge selection. After turning that off you will need to do the reset where you turn it off by unplugging it from the back of the printer and the wall. Once I did ALL of that, it seemed to clear the error for me.