HP Officejet Pro 8610 - Cartridge Problem

[Jeep16]

Hello,

I have a HP Officejet Pro 8610 printer. The screen states that one or more cartridges appear to be damaged. All cartridges have been replaced and no improvement,

[Sneha_01]

Hi @Jeep16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8610 is displaying a “Cartridge Problem” message and you’ve already replaced the cartridges with new ones without improvement, here are some steps you can take to troubleshoot and resolve the issue:

1. Verify Cartridge Installation

• Open the cartridge access door.
• Remove the cartridges one by one and then reinstall them. Ensure each cartridge clicks into place and is seated properly.
• Check that no protective tape or packaging is still on the cartridges.
• Inspect the cartridges for any visible damage or defects. Even new cartridges can sometimes be defective.

2. Clean Cartridge Contacts

• Clean Cartridge Contacts:
  • Turn off the printer and unplug it from the power source.
  • Carefully remove the cartridges.
  • Use a lint-free cloth or cotton swab lightly moistened with distilled water or isopropyl alcohol to gently clean the electrical contacts on the cartridges and inside the printer.
  • Allow everything to dry completely before reinstalling the cartridges.

3. Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds, then plug it back in and turn it on.
• With the printer on, hold down the Power button for about 15 seconds.
• Release the button and allow the printer to restart.

4. Check for Firmware Update:

• Go to the HP Support website and search for your OfficeJet Pro 8610 model.Download and install any available firmware updates.

5. Test Cartridges

• Use Genuine HP Cartridges:
  • Ensure that you are using genuine HP cartridges. Non-HP or refilled cartridges might cause compatibility issues.
  • If possible, try using a different set of genuine HP cartridges to see if the issue persists.

6. Run Printer Diagnostic Tools

• On the printer’s control panel, go to Setup > Printer Maintenance > Print Quality Report.
• Check the report for any indications of issues with the cartridges or printhead.
• Go to Setup > Printer Maintenance > Align Cartridges and follow the prompts to align the cartridges.

7. Check for Software or Driver Issues:

• Ensure that your printer drivers are up-to-date. Visit the HP Support website to download and install the latest drivers for your model.

8. Perform a Printer Self-Test

• Print a self-test report to help diagnose any hardware issues:
  • On the control panel, go to Setup > Printer Maintenance > Print Report > Self-Test Report.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support