HP Officejet Pro 8610 e-All-in-One Printer Printing in Color Issue

[StephD11]

HP8610 printer.  Always printed in color with no problems.  Now have new HP (real) 951 cartridges.  Now red and yellow do not work hardly at all.  Printer reports NO problems.  Printer knows that new cartridges are installed.  But, the red and the yellow are barely visible.  what can I do ?????

[Jay_G24]

Hi @StephD11,

 I'd like to help!

I understand you are facing print quality issues 

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow () to display additional options.

3. Touch Setup (), touch the Down Arrow (), and then touch Reports.

4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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