HP Officejet Pro 8610 - "problem with printer or ink system..." HP black 950XL ink cartridge

[SamFG]

Hi,

Product Printer name: HP Officejet Pro 8610

Firmwareversion: FDP1CN1733AR

when changing HP black 950XL ink cartridge with another HP black 950XL that was hardly used, I receive error message "problem with printer or ink system ..." on my printer's display. Taking the cartridge in/out didn't solve the issue. Resetting* the printer didn't work either.

(*) reset done based on HP instruction on youtube: https://www.youtube.com/watch?v=CAOCpeqkj3I

Any suggestions to solve this issue? If more info needed please let me know.

Thank you.

[zoey7886]

@SamFG, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding a problem with printer or ink system!  
We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like the printer is encountering an issue with the ink system, which may happen even with a new or lightly used cartridge. Here's a list of steps you can try to resolve the issue:

Check the Ink Cartridge for Damage:

• Make sure the ink cartridge is not damaged, dry, or clogged. Even a hardly used cartridge can sometimes have dried ink that prevents proper functioning.

Check for Protective Tape:

• Ensure that the protective tape on the new ink cartridge has been removed completely. This tape is often left on the cartridge to protect the ink before installation.

Clean the Cartridge Contacts:

• Turn off the printer and remove the ink cartridge. Gently clean the copper-colored contacts on the cartridge and in the printer using a lint-free cloth. This can help resolve any communication issues between the cartridge and the printer.

Re-seat the Ink Cartridge:

• After cleaning, reinstall the cartridge firmly to ensure it is seated correctly.

Perform a Printer Reset Again:

• Since the initial reset didn't work, try to reset it again with a different method:
  • Turn off the printer, unplug it from the power source, and leave it unplugged for 60 seconds.
  • Plug it back in and turn it on to check if the issue is resolved.

Try a Different Cartridge:

• If the issue persists, you can try installing another ink cartridge (new or known good) to rule out any possible issue with the original cartridge.

Check Printer Firmware:

• Ensure that your printer's firmware is up-to-date. Sometimes, compatibility issues are resolved with a firmware update.

Let me know if this works!

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[SamFG]

Hi Zoey, thank you for taking the time to support me. 

The issue remains although I have executed all of the steps you mentioned, with the exception of the firmware. 

That step I can't verify now because it seems that my printer is stuck in a loop: it shows the "problem with Ink System ..." on the display and the only way to turn of the printer is by unplugging it from the power source.

Luckily, I noted down earlier the firmware version of my printer: FDP1CN1733AR.

How/where can I check if that is the latest firmware?

Maybe it would help to find a way to reset it in one way or another, other then resetting by unplugging it from the power source because that doesn't help.

Other suggestions to solve the issue remain welcome of course.

Thanks.

[zoey7886]

@SamFG, Thank you for getting back to me and for providing the firmware version of your printer. 

I understand how frustrating this issue can be, and I appreciate your patience.

To check if your firmware is up to date, you can visit HP’s official Software and drivers page and enter your printer model (HP Officejet Pro 8610). If a newer firmware version is available, updating it might help resolve the issue.

Regarding the printer being stuck in a loop, I recommend trying a semi-full reset, which is a deeper reset than simply unplugging the printer. Here’s how you can do it:

1. Turn off the printer and disconnect the power cord.
2. Wait at least 60 seconds before plugging it back in.
3. While pressing and holding the “#” and “3” buttons on the printer, reconnect the power cord.
4. Release the buttons when the printer turns on.

If the issue persists, please let me know, and we can explore further troubleshooting steps.

Looking forward to your update!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[SamFG]

Hi Zoey,

happy to see your suggestions.
Regarding the suggestion to get rid of the loop issue I am wondering where I should see the “#” and “3” buttons, since the display is not showing any buttons of that kind.

Thank you for additional guidance.

Sam

[zoey7886]

@SamFG, Welcome to the HP Support Community! 

We're here to help you tackle that printer issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[SamFG]

Hi Zoey,

wrt "To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name."
next to my HP community profile "Hi, SamFG" I currently only see on the left a bell (for notifications) and a picture. On the right a "v" to open a drop down menu (without an envelope icon).

I don't see an envelope.

am I looking at the right place? Thanks.

[SamFG]

hi Zoey,

Just want to thank you for taking the time to look for a solution.

Unfortunately, no solution seem to be available for my issue.

Have a nice day.

Sam

[zoey7886]

@SamFG, Thank you for getting back to us and I apologize for the late reply!

Please follow all the steps from this link to resolve your issue: HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors | HP® Sup...

Let me know how it goes!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[SamFG]

Hi Zoey,

as mentioned earlier, all these steps have been performed without success. Still looking for a solution to get rid of the failure message on the display. To my humble opinion it seems blocked: software issue?

Have a nice day.

Sam