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HP Recommended
HP Officejet Pro 8630 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

Error: HP Officejet Pro 8630 Missing or Failed Printhead

1 REPLY 1
HP Recommended

Hi @Demetras,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Welcome to HP support community

 

Reseat the printhead up to three times

Open the door to access to the ink cartridges.

Wait until the carriage stops moving before you continue.

Unplug the power cord from the rear of the printer.

   WARNING: 

You must disconnect the power cord before reaching inside the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Animation showing how to reseat the printhead in the carriage

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

 

 

You can refer to this HP document for more assistance

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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