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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- HP Officejet Pro 8630 Missing or Failed Printhead

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12-08-2024 08:40 AM
Hi @Demetras,
Welcome to the HP Support Community.
I'd be glad to help you!
Welcome to HP support community
Reseat the printhead up to three times
Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Unplug the power cord from the rear of the printer.
WARNING:
You must disconnect the power cord before reaching inside the printer.
Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
Close the ink cartridge access door.
Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.
You can refer to this HP document for more assistance
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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