HP Officejet Pro 9020e Set up cartridges fail

[Scully51]

Hello

I am setting up my new HP Office Jet Pro 9020e printer.

I insert the set up cartridges as prompted but get the error 'Use SetUp cartridges that came with your computer'

Can you please provide with a workaround so I can either use the setup cartridges or use the new cartridges I bought at the same time. I have tried reseting/rebooting, updating software, inserting one at a time etc.

Thanks

[Nal_NR]

Hi @Scully51,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridges

Check the cartridge labels and make sure the cartridges are seated properly in the carriage.

Turn on the printer, and then open the door or lid to the cartridge access area.

Wait until the carriage is idle and silent before you continue.

Check if the cartridges have 'SETUP' on the label.

If your new printer did not come with SETUP cartridges, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

If SETUP cartridges are installed, or you installed new cartridges and got the error, continue to the next step.

Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

Repeat these steps to remove and reinsert the other cartridges.

Close the door or lid to the cartridge access area.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

If this does not help, This might require one on one interaction to fix the issue.

Hope this helps! Keep me posted for further assistance.
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