HP Officejet Pro L7590 prints only yellow

[StefanGbd]

HP Officejet Pro L7590 prints only yellow. All colourtanks are full and new (OEM). Printerhead status is yellow. All service functions (cleaning, calibration,..) are used. What is the reason?

[Irfan_06]

Hi @StefanGbd,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

If your HP Officejet Pro L7590 prints only yellow despite using full, new OEM cartridges and performing cleaning/calibration, the likely cause is a clogged or faulty printhead (specifically, the cyan, magenta, and black nozzles). Here’s how to troubleshoot:

Possible Causes & Solutions:

1. Printhead Clogs or Failure

• Since the printer reports the printhead status as "yellow", this usually means that the CMYK printhead (cyan, magenta, black) is malfunctioning while the yellow one is working.
• Solution: Try removing the printhead and manually cleaning it:
  1. Turn off the printer and remove the ink cartridges.
  2. Lift the printhead latch and carefully remove the printhead.
  3. Gently clean the printhead nozzles with a lint-free cloth dampened with distilled water or isopropyl alcohol (91% or higher).
  4. Dry it completely before reinserting.

2. Faulty Printhead (Needs Replacement)

• The L7590 uses two printheads:
  • HP 88 C9381A (Black and Yellow)
  • HP 88 C9382A (Cyan and Magenta)
• Since only yellow prints, the C9382A (CM) printhead is likely defective.
• Solution: If cleaning does not fix the issue, replace the C9382A printhead.

3. Air Bubbles or Ink Flow Issues

• If the printhead was recently installed or replaced, air bubbles may block the ink flow.
• Solution: Remove and reinsert the ink cartridges to ensure proper seating.

 

Final Step: If the Issue Persists

If the cyan and magenta printhead (C9382A) does not recover, it must be replaced. Printheads have a limited lifespan (~20,000 pages) and may fail over time.

As the printer is obsolete, if the issue is not resolved. You will have to go with a new printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support