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‎06-06-2021 08:53 PM

HP Recommended
Product: Officejet pro 8720

Have just changed the black ink cartridge and am now receiving the error 'the ink cartridge is not installed properly'. Have turned printer off/on, unplugged, downloaded latest software/firmware; even tried another new cartridge thinking it may be an error with the cartridge chip, but all to no avail.

Any suggestions? Printer is only 2yrs old

Thanks

 

Category:
3 people had the same question
1 REPLY 1

‎06-10-2021 06:21 AM

HP Recommended

@PB52

 

Welcome to HP Support Community

 

I appreciate all your efforts and expertise in troubleshooting this issue


I would like to help


I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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