HP PHOTO ENVY 7858

[Alextenten]

Printer was not used for over a year. I got new ink cartridges, and ran the alignment and cleaning processes. Alignment has been unsuccessful over 10 times. Cleaning process does not show Cyan. I have cleaned the printerhead, and restored printer to factory settings. unplugged. and it is still not printing Cyan. 

[Nal_NR]

Hi @Alextenten,

Welcome to the HP Support Community. I'd be happy to assist you with the "color not printing" issue.

To better assist you - 

1) Does the black and white/ color copy work? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page - Press and hold the Start Copy Color button.

While you respond to that, let's print a Print Quality Diagnostic page - Press and hold the Start Copy Color button 

 on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the "Black or Color Ink Not Printing. Click here

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Nal_NR]

Hi @Alextenten,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Have a great day!