HP Packaged the wrong ink in my 206A cyan box

[Sparty09]

Hello,

I had bought a Color Laserjet Pro M255dw in April 2021 for my home office. I do not print that often so I wanted something that would last a long time, especially the ink cartridges. Today, August 1st 2022 I finally had to install new cartridges after the set up ones ran out. I went to open my 206A cyan box and there is a totally different cartridge inside, CE285A. It clearly does not fit my printer. I went to Staples where I purchased everything but they said I'd have to go through HP, which makes sense. ..Anyone have any clue how I can go about resolving this to get my correct ink? Thank you. 

-Sparty09

[Anand_Andy]

Hi @Sparty09,

Welcome to the HP Support Community

I understand you are facing an ink toner issue with your HP Color LaserJet Pro M255dw printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better I'm sending out a private message with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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