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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-05-2025 10:22 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows XP

HP Photo ENVY 7855

Reply
1 REPLY 1

‎05-06-2025 12:46 PM

HP Recommended

Hi @HB0630 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

My apologies for the issue with the cartridges. 

 

Since you've already replaced the cartridges, let's go through a few troubleshooting steps:

 

Check Cartridge Contacts – Remove the cartridges and gently clean the copper contacts with a lint-free cloth and a bit of distilled water. Let them dry completely before reinserting.

 

Power Cycle the Printer – Unplug the printer from power, wait 60 seconds, then plug it back in and turn it on.

 

Reset the Printer – Remove the cartridges, unplug the printer, press and hold the power button for 15 seconds, then reconnect everything.

 

Update Firmware – Ensure your printer has the latest firmware installed. You can check for updates via the HP Smart app or HP’s support site.

 

Try a Different Cartridge – If possible, test with another set of cartridges to rule out a faulty batch.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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