HP Photosmart 7520 - printhead error

[Andie1965]

Love my HP7520 but Cyan won't print - I have cleaned printhead numerous times and ran a Tap41 report and indicates everything is okay.  I went ahead  and ordered a new printhead but printer won't recognize the new printhead.  Have contemplated just getting a new HP but they don't offer the USB or memory card option in something similar.  What else can I do to fix the one I have?  Don't want to break up with HP but I have an unopen Epson sitting on my office floor that I want to return.  

[Nal_NR]

Hi @Andie1965,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps

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