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‎10-17-2021 12:29 PM

HP Recommended

I have a HP Photosmart C6380 All-in-One Printer series, I get the error message that Ink carriage is jammed.  When I open top panel to access ink cartridges the carriage does not move, it remains stuck on the right side under a plastic panel.  The plastic panel is not removable.  Please advise. Thanks

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1 REPLY 1

‎10-20-2021 07:19 AM

HP Recommended

@Donnelly12, Welcome to the HP Support Community! I’m here to help.

 

I understand the print carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Make sure there are no paper jams inside the printer, follow the steps mentioned in this document - Clear Paper Jam and then press OK' Message Displays for HP Photosmart C5300 and C6300 All-in-One Pri...

 

If the error persists, I'm afraid this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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