My printer is a little over 5 years old (antique in IT terms). One owner, gently used. It has been idle for months. Recently, I replaced all 5 of the ink cartridges with fresh, XL, genuine HP versions.
"Cleaned" and "aligned" printhead from the printer Toolsmenu.
Print Quality Report (see photo).
Clean slots with alcohol wipe. Slots look in good condition.
Clean electrical contacts
Reinstall printhead and new cartridges.
Print Quality Report (see photo)
After all this cleaning, the BLACK bar on the Print Quality Report still has white horizontal lines and stops halfway across the page.
After an entire weekend and $150 investment in HP ink cartridges, I now have 10 Print Quality Reports and BONUS I am getting a "low ink" notification on the brand new Photo Black cartridge AND, after a few minutes, an error on the Printer screen that says:
0xc19a0021 Please turn printer Off and then On.
Report on left was before I replaced the "Black" cartridge that was out of date. The report on the right is Quality Report #10.
If the issue persists, I'm afraid this is a hardware issue with the printer as you have already replaced the ink cartridges. I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
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This is no help at all. As stated, I have already been through the standard recommendations multiple times. Suggesting that I purchase another HP printer when I am dissatisfied with the one I have is ludicrous.
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