cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
62
Flag Post

HP Photosmart C6380 Ink

HP Recommended
HP Photosmart C6380 All-in-One
Microsoft Windows 10 (64-bit)

Please HELP!

 

My printer is a little over 5 years old (antique in IT terms).  One owner, gently used.  It has been idle for months.  Recently, I replaced all 5 of the ink cartridges with fresh, XL, genuine HP versions. 

 

  • "Cleaned" and "aligned" printhead from the printer Tools menu. 
  • Print Quality Report (see photo)
  • Remove printhead
  • Clean slots with alcohol wipe.  Slots look in good condition. 
  • Clean electrical contacts
  • Reinstall printhead and new cartridges.
  • RESET printer; 
  • Print Quality Report (see photo)

REPEAT!!!!!!!!!

After all this cleaning, the BLACK bar on the Print Quality Report  still has white horizontal lines and stops halfway across the page.

 

After an entire weekend and $150 investment in HP ink cartridges, I now have 10 Print Quality Reports and BONUS I am getting a "low ink" notification on the brand new Photo Black cartridge AND, after a few minutes, an error on the Printer screen that says:

 

            0xc19a0021     Please turn printer Off and then On.

 

Report on left was before I replaced the "Black" cartridge that was out of date.  The report on the right is Quality Report #10.

HP C6380 Print Quality Reports_DEC2020.JPG

3 REPLIES 3
HP Support Agent
HP Support Agent
17,144 17,143 1,151 1,365
Message 2 of 4
Flag Post
HP Recommended

@Lori31, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Horizontal Streaks or Lines in the Printed Image

 

If the issue persists, I'm afraid this is a hardware issue with the printer as you have already replaced the ink cartridges. I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

This is no help at all.  As stated, I have already been through the standard recommendations multiple times.  Suggesting that I purchase another HP printer when I am dissatisfied with the one I have is ludicrous.

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,144 17,143 1,151 1,365
Message 4 of 4
Flag Post
HP Recommended

@Lori31

 

I understand your concern. However, as this is a hardware issue and the printer is out of warranty, we do not have any other options to offer you.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation