HP Photosmart D7360

[CarolynAnt414]

1) My HP Photosmart D7360 stopped printing in color, and

2) Why does it only printer half of an image when printing in landscape?

[Sneha_01]

Hi @CarolynAnt414,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For the issues you're experiencing with your HP Photosmart D7360 printer, let's address each one:

1. Printer Stopped Printing in Color:

If your HP Photosmart D7360 has stopped printing in color, here are some steps to troubleshoot the issue:

Check Ink Levels: Ensure that the color ink cartridges have sufficient ink. Replace any cartridges that are low or empty.

Clean Printheads: Use the printer's built-in cleaning function to clean the printheads. This can resolve issues caused by clogged printheads.

Check Print Settings: Verify that the print settings are configured to print in color. Sometimes, settings can inadvertently be set to grayscale or black and white.

Update Printer Drivers: Make sure you have the latest printer drivers installed. Outdated drivers can sometimes cause printing issues.

Perform a Printer Reset: Turn off the printer, unplug it from power, wait for about 1-2 minutes, and then plug it back in. This can reset the printer and resolve minor issues.

Inspect Cartridges and Printheads: Check for any physical issues with the ink cartridges or printheads. Ensure they are properly installed and seated correctly.

If these steps do not resolve the color printing issue, there may be a hardware problem with the printer that requires further diagnosis or repair.

2. Half of an Image Prints When Printing in Landscape Mode:

When your printer only prints half of an image in landscape mode, it typically indicates a setting or software issue:

Check Paper Settings: Ensure that the paper size and orientation settings in both your document software (e.g., Microsoft Word) and printer settings match. Incorrect settings can cause the printer to cut off part of the image.

Margins and Scaling: Check the margins and scaling settings in your document. Sometimes, if the document is too close to the edge of the paper, the printer may not print parts of the image.

Update Printer Firmware: Ensure your printer firmware is up to date. Firmware updates can sometimes fix bugs related to printing issues.

Test with Different Software: Try printing the same document from a different application or software to see if the issue persists. This can help determine if the problem lies with the software you are using.

Adjust Print Settings: Experiment with different print settings such as fit to page or scaling options to see if adjusting these settings resolves the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support