HP Printer 8600 Officejet Pro Plus e all-in-one N911g reports that my new Cartridge 950XL is damage

[gsmall40]

I bought ink for the HP printer 8600.  I tried to install it but I did not realize that I had bought the wrong number for my printer.  I immediately took it out because, of course, it wouldn't go in the slot.  I finally got the correct number ink cartridge and installed it in the slot but now, the printer reported that the cartridge or the printer system had a problem.  I went through the virtual assistant check list and none of the options corrected the problem.  It will do everything but print. Now the report says that the new cartridge is damaged.  I have purchased two more cartridges and the printer reports that each one is damaged.  I'm not able to tell if it is the unit that holds the cartridges is damaged or it is damaging each cartridge. The Reset process hasn't changed anything.  Taking the ink cartridges out and reinstalling them hasn't changed anything except dispensing a little ink out of them each time this is done. Trying to dust the little heads with a lint free cloth didn't do anything.  Is my printer ruined from that one mistake? Can it be repaired?  Anyone ever had this problem?  Were you able to get the problem resolved? Any help is appreciated

[Rainbow23]

Hi @gsmall40

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing cartridge issues with your HP Printer 8600 Officejet Pro Plus e all-in-one N911g.

Please follow the steps listed below to clean the cartridge contacts.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
2. Push in on the cartridge indicated in the error message to release it from the carriage.

1. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

1. Slide the cartridge into its color-coded slot until it clicks into place.
2. Repeat these steps for any other cartridges indicated in the error message.
3. Close the door or lid to the cartridge access area.

You may also refer to this link 

Let me know if this works.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[USC_son]

No. The steps to take in removing the ink cartridge and wiping the connectors with a clean cloth did not help. I also purchased two new ink cartridges from the HP store, and the issue persists.

[Rainbow23]

Hi @USC_son

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you have already tried the steps provided in my previous post.

This could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping