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‎02-08-2025 01:13 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Office Jet Pro 6968 does not print color correctly. Also, the alignment is off but the printer will not scan the alignment page.

 

My HP Office Jet Pro 6978 does not print color correctly and the paper jams when using cardstock paper. Also, the printer keeps saying Cartridge Problem, one or more cartridges are missing or damaged. Until cartridge cartridges are replaced make sure the printer is turned on to avoid...  I replaced the cartridges which temporarily fixed the issues but the cartridges are only a few weeks old and it is saying it again.

Category:
1 REPLY 1

‎02-13-2025 02:12 PM

HP Recommended

Hi @DMurphy26,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Click on the link below and perform the following tasks in the order given. 

 

Use the printer after each task to see if the issue is resolved.

 

https://support.hp.com/us-en/document/ish_8586650-8598286-16

 

Also, click on the link below to watch a video on reslving paper jam issues:

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDWDNc0b487c...

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye 

I am an HP Employee.
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