HP Printer Region Change?

[HareeshSV]

Hi Community,

Need help. I bought my HP Envy 5030 printer while I was working in the UK. However, after I moved back to India and trying to change the printer catridge (type 803, was originally 304 in UK). I get an error saying incompatible catridge. Some of my research about the error says I need to change printer region. Is this true? If yes, how can that be changed?

Thanks

Hareesh

[TEJ1602 · Accepted solution]

@HareeshSV, Welcome to HP Support Community!

Yes, we need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HareeshSV]

The first set of private comments are not necessarily instructions but just few queries. I will wait for further comments and the actual steps.

[HareeshSV]

The solution from HP support helped and the communication was through private messages