HP Printer only half of each line is being printed, even with a brand new cartridge and new printer!

[Koolmer]

I had an HP ENVY 5052  and it worked for a little bit, but then it started only printing the top half of each line of text with black ink. When I tried to print a colour picture it is block lines the whole way through. Did align and clean functions, didn't work. Uninstalled drivers and reinstalled. Nothing. So I bought a new ink cartridge because I thought it was low on ink. The same issues is happening. Tried align and cleaning functions again. So I bought a whole new printer (second hand) and put my brand new cartridges in. STILL THE SAME ISSUE. Cleaning and aligning have no effect. I have physically cleaned the cartridges. I'm swimming in half used print cartridges at this point. Is this an issue from my computer?

[Nal_NR]

Hi @Koolmer,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and replaced the cartridges and still having issues, then the printer needs to be checked. 

You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!