HP Printers 2600 not printing the colour red

[agh55]

Hi, I have an HP Printer 2600 and when I'm printing any document which has a "red font", it prints yellow. The Cartridge is a genuine HP304 and is new. I have uninstalled the software and reinstalled, problem still exists, can anyone in the forum please help.

[Betty0610]

@agh55

Welcome to the HP Support Community.

Does this happen on copies too?

Try the steps from here: https://support.hp.com/in-en/document/c05379368

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[agh55]

Hi Betty thanks for your reply, I have tried the following steps from the document you provided;

1: Genuine Ink : Yes

2: Check estimated ink level: Colour cartridge shows full, only recently replaced

3: N.A

4: Align cartridges: Complete

5: Clean the ink cartridges: I don't understand this instruction, Heads: I have a Windows PC and it asks you to go in to Windows to find your printer.

6: Not done yet.

What do you mean mean, does it happen with copies.

[Betty0610]

I meant, when you do a copy from the printer, do you see the same result?

[agh55]

Hi Betty

When I make a copy from the printer of a document which has red in it, the red comes out yellow.

[Betty0610]

This could be a hardware issue.

You could either try replacing the magenta ink or contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!