HP Protected Cartridge Installed

[Sunny3557]

I recently Purchased an Ink Cartridge  online. It was packed and sealed. When I installed it in my printer, I'm getting warning that "HP Protected Cartridge Installed" and I will not be able to use it.

Cartridge I've purchased is new, so how come it is protected? Is there any way to bypass it.

Product number of purchased Cartridge is CZ638AA. I've also searched the security seal on packaging and the product is genuine as per HP online validation process. (id 13615435608)

[Jay_G24]

Hi @Sunny3557,

I'd like to help

I understand you are receiving an "HP Protected cartridge" error.

As this is a hardware issue, I'd suggest you contact HP support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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