HP Protected Cartridge Installed

[FM31]

I have been buying compatible cartridges for years. I installed a cyan and no problem. I then replaced the black and have the message 'the indicated cartridge can only be used in the printer that initially used it and must be replaced'. It is a new cartridge and not used in another printer.  How do I remove message so that I can print please? I have tried  resetting by unplugging and waiting 60 seconds and it doesn't work. Nor does having it turned off overnight.

[Nal_NR]

Hi @FM31

Welcome to the HP Support Community. 

I'd like to help!

Please try it on a Windows computer

• Click on the “start” button on your computer, and then click “Devices and Printers”
• Find your HP printer and double-click it to open the “Settings” page.
• Click the text for “Estimated Ink Levels” under the heading of “Shopping Resources”. This will open the HP Toolbox window.
• Click the tab for “Cartridge Protection”
• CLick the radio button next to “Disable HP Cartridge Protection”.
• Click the “Save Setting” button to save your new setting. Then, close the window.
• You might need to remove and re-install the cartridge for it to be recognized properly.

If the above steps do not work, This might require one on one interaction to fix the issue

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