HP SMART TANK 530, NO BLACK INK PRINTED but ink is full

[ayman99]

Hi,

I am having an issue with my printer and I cannot seem to find an answer on internet.

My printer (HP SMART TANK 530) prints all colors except the black one. Literally all the inks are full. I tried all I can find on the HP's support but to no avail.

Is there anyone who can help? this happened while I needed to print urgently now I am stuck with this.....

Thanks!

[Sneha_01]

Hi @ayman99,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see the black ink does not print. May I know are you able to make copies? 
In the meantime, please try the steps below:

Step 1: Check ink levels and fill ink tanks

Step 2: Make sure you are using the correct paper for your print job

Step 3: Check the print settings

• Check the print and paper settings to make sure they match your print job.
• For more information, go to Using the HP Smart App (Android, Apple iOS), Printing and Changing Print Settings (Windows) or Printing and Changing Print Settings (Mac).

Step 4: Check for ink smears on the back of printouts

• If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.
• On the printer control panel, swipe left, and then touch Setup .
• Touch Tools, and then touch Clean Page Smears.
• A Cleaning page smears message displays, and the printer slowly ejects a blank page.
• Print another page. If the print quality is unacceptable, continue to the next step.

Step 5: Print a Print Quality Diagnostic Pagen.

• On the printer control panel, swipe left, and then touch Setup .
• Touch Tools, and then touch Print Quality Report.
• A Print Quality Diagnostic Page prints.
• Wait until the printer is idle and silent, and then touch OK.
• Review the test patterns, checking for missing colors, fading, and white lines.
• If you find defects on the page, continue to the next step.
• If you do not find defects on the page, skip to the step to Replace the printheads.

Step 6: Clean the printheads

• Clean the printheads from the printer control panel if you find defects on Test Pattern 2. Only evaluate the left side of Test Pattern 2.
• On the printer control panel, swipe left, and then touch Setup .
• Touch Tools, and then touch Clean Cartridges.
• A Cleaning cartridges message displays, and the printer prints a Print Quality Diagnostic Page.
• Examine the page.
• If Test Pattern 2 is free of defects, continue to the next step.
• If Test Pattern 2 still has defects, touch Yes to proceed to the second-level cleaning.

Step 7: Align the printheads

• Align the printheads from the printer control panel if you find defects on Test Pattern 1, 3, or both.
• On the printer control panel, swipe left, and then touch Setup .
• Touch Tools, and then touch Align Cartridges.
• An Alignment Page prints.
• Follow the instructions on the Alignment Page or printer control panel to align the printheads.
• Print another Print Quality Diagnostic Report. If you find defects on Test Pattern 1, 3, or both, or if print quality is still unacceptable, continue to the next step.

Step 8: Replace the printhead

Step 9: Service the printer

 Please find the detailed steps in this link: https://support.hp.com/us-en/document/c06301281

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support