HP Smart - App says yes, site says no

[butterfuzzer]

Just bought a new 3301cdw - downloaded HP Smart, attempted to enroll in Instant Ink. The app says the printer is enrolled, but when I click on Get Supplies and it takes me to the website, there's no printer or subscription listed.

I deleted the App and tried again, and still no dice - shows up fine in the app, says it's enrolled, but admin.hpsmart.com doesn't see it at all. What do I need to do to get this working? I need toner!

[A_Gayathri]

Hi @butterfuzzer,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[butterfuzzer]

It turns out Instant Ink doesn’t support Laser Jet printers. This wasn’t clear going into this process and the HP Smart mobile app happily added my printer and tried to send me to Instant Ink even though the printer isn’t supported. 

It’d be a much better user experience if it told me my printer wasn’t supported instead. 

[A_Gayathri]

Hi @butterfuzzer,

Thank you for your response, I appreciate your efforts. I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @butterfuzzer,

Thank you for your response,

We apologize for the inconvenience,

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

You can reach out at HP USA Customer Support no: 1800 474 6836. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support